Shipping & Returns
At TranslationEquipment.net, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to TranslationEquipment.com within 15 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased (excluding shipping and handling charges). Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, TranslationEquipment.net reserves the right to refuse the return or to charge a restocking fee not less than 15%.
How to return or exchange an item:
•In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
•To request an RMA number call Customer Service at 1-888-878-8935.
•Place the original package into a shipping carton.
•Please do not place stickers or shipping labels on the original manufacturer’s package.
•The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
•We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
•Send pre-authorized returns to:
TranslationEquipment Return Dept.
5867 SW 21st Street
West Park, FL 33023
•All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Open and/ or used items may be subject to a restocking fee, which is, at a minimum, 15%. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Certain items are non-refundable (see below)
•Actual shipping cost of orders sent with "Free Shipping" will be deducted from the refund if order is returned, unless is a result of our error.
•TranslationEquipment.net is not responsible for personal data or items left in returned merchandise.
•Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
•RMA numbers are valid for 10 days.
•TranslationEquipment.net is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange On:
•All consumable items (e.g., batteries, etc.) once unwrapped.
•Special Order merchandise.
• Interpretation Booths (Full Sized and Table Top)
• Headphones and Earphones once unwrapped.
•TranslationEquipment.net Gift Cards are redeemable for merchandise only and may not be redeemed for cash.
We offer FREE Ground shipping within the Continental US States with a minimum order of $100.00
We also offer Overnight, 2-Day Air and other FedEx and USPS services.
We offer discounted shipping rates of up to 50% for orders outside of the USA. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Need you items by a specific date or time?:
If you need an item on a certain date, always consider that even with the best courier service, there is a small chance that your package might get delayed, lost, stolen or delivered to the wrong address besides other circumstances. For this reason, we recommend placing your order with plenty of time to let us resolve any unforeseen circumstance (if you have an event for which you purchased an item, always spare an extra week to prepare, and test the equipment). It is your responsibility to track the shipment with the tracking number that we provide (if you did not get tracking information contact us) and immediately inform us of any delay, error or unusual situation.
Please note that by placing and order with us you agree to our terms and conditions and that we will not be responsible or held liable for any consequential, special, or incidental losses or damages.
Please also note that the shipping rates for many items we sell are weight and/or dimensional-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Lost or Stolen Packages:
If your order tracking is showing delivered and you have not received the package please contact your local police department to file a report and contact the shipping carrier to file a claim. We are not responsible for lost or stolen packages that have been confirmed as delivered by shipping carrier.
If your order has been lost during shipment please contact us immediately. Please note that the claims process for a lost shipment may take up to 10 business days to complete and we cannot resend or refund the order until we have confirmation from the carrier that they are not able to locate and deliver the shipment. If your package suffers any damages due to carrier misrouting or mishandling please contact the shipping carrier directly.
We always aim to ship in-stock orders on the same day we receive them. As each courier company has a different collection time from our warehouse it is important to note the following cutoff times for same-day shipping:
Fedex: 2.30PM ET
USPS : 12.00PM ET
Above cutoff times refer to Monday-Friday. Orders received after the cutoff time on a Friday will be processed on the following Monday or working day. Orders are not shipped during holidays. Orders placed close to or after 6.00PM ET will also be sent on the next working day.
In shipping, a business day refers to an official working day - weekends and holidays are excluded.
The following are shipping examples with FedEx Express services sent on a Thursday after the cut off time provided there are no holidays.
FedEx Standard Overnight: If overnight shipping is selected for an order placed on Thursday after 2:30 p.m., it will be shipped on the next business day (Friday) and delivered on Monday. Please contact us to check availability of an optional FedEx Overnight Saturday delivery service in your area. Additional fees will be charged.
FedEx 2-day: An order placed with Fedex 2-Day on Thursday after 2:30 p.m. will be shipped on the next business day (Friday) and delivered the next Tuesday.
FedEx Express Saver: FedEx Express Saver takes 3 business days in transit. Weekends and holidays are excluded.
Please note that orders paid for by credit card (Visa/MasterCard/AMEX) may be subject to random name and address verification checks by our bank. These checks can take a number of hours and may result in certain orders not making the cutoff. We will of course notify any customer where a delay occurs as a result of this verification.
Shipment Notification and Tracking:
You will be notified via email when you order is shipped and the carrier and tracking number is provided in your order shipment confirmation. You can track your shipments by logging into the carrier website and entering the tracking number provided.
Incorrect Shipping Charges:
If you supply incorrect shipping address information that results in an address correction assessed by our shipping carrier a $12.50 charge will be billed to your account on file.
If you need us to delay sending an order to you we are happy to hold your order for you. Please include instructions in the comments section at the time of placing the order telling us you wish us to hold it and then instruct us via email when you wish it to ship. Hold requests must be placed in the comments section at the time the order is placed. If you call or email a request to hold your order after the order has been placed we cannot guarantee we can hold the order before it is processed and shipped.